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Every guest answered, day or night — in a bespoke response written for your property, in your voice.
Around-the-clock guest replies on WhatsApp, in 100+ languages — each one checked against your policies before it sends.
- Answers overnight and at peak — no message waits for a shift to start
- Written for the guest in front of it, never a retrieved past reply
- Hands over to your staff the moment it's unsure — with the reason
Personal onboarding · No commitment · Founder cohort: limited spots
- Classifying intent84ms
- Building context21ms
- Generating response2.0s
- Validating policy410ms
- Classifying intent84ms
- Building context21ms
- Generating response2.0s
- Validating policy410ms
Coverage you can leave running.
Every guest message gets a real answer — written for them, not retrieved — at any hour, in any language.
No dark night shift, no weekend gap. Guests get a reply that reads like a person wrote it — at a natural pace, not a robotic instant bounce-back — whether it's 2am, a bank holiday, or mid-checkout rush.
Native fluency across 100+ tongues — including the long-tail ones your shift staff don't. Detected per message, no toggling.
Not a copy-pasted template. The AI composes each reply from your policies, rates, and house style — the way you'd answer it — and checks itself before sending. If it can't verify, it escalates with a reason.
Streams live from the systems you already run — and reaches guests where they are.
The messages don't stop when your team clocks off.
Guests ask at midnight, in five languages, all at once — and a slow or wrong answer costs you the booking, the review, and the OTA ranking.
Guests don't sleep — and they don't all speak English.
01 / 04Inbound messages arrive at 2am in a language no one on shift speaks. Hiring round-the-clock multilingual staff costs more than the property earns in a quiet month.
Always-on multilingual response, every hour, every language.
Generic AI doesn't know your property.
02 / 04Spa hours, check-in policy, pet rules, the quirky bit about parking — every answer needs YOUR facts. Off-the-shelf bots invent them, and guests notice. And the newer retrieval bots are worse — they grab a similar-sounding past answer and send it confidently, even when it's wrong for your property.
A reply grounded in your property's own knowledge base.
AI that won't show its work.
03 / 04- Classifying intent84ms
- Building context21ms
- Generating response2.0s
- Validating policy410ms
When the bot replies, you don't know what it read, why it answered that way, or whether it was right. So you can't supervise — only hope.
Every reply ships with a visible reasoning trail.
The message no one saw.
04 / 04One guest question scrolls out of view unanswered — a complaint, a booking intent, a checkout problem — and no one realises until the review lands. At volume, something always gets missed by a human doing it manually.
Every message answered or flagged to staff — none left unseen.
You don't need a bigger team. You need a system trained on your property, speaking your voice, turning conversations into action.
Built to run your operations, not just your inbox.
Not a longer feature list — a different way to streamline.
Closes the loop, not just the inbox.
Every guest request becomes a tracked job — routed to the right team, SLA-timed — and the moment your staff mark it done, the guest is automatically told it's handled. No one has to remember to text them back.
Written in your voice, from your rules.
Add policies, update rates, capture the quirks that make the place yours. From the next message on, the AI composes each reply the way you would — never a retrieved template.
Fri 17:00 slot held for Suite guests. Confirm 24h ahead; otherwise released to the waitlist.
Learns where your team draws the line.
It watches what your staff approve and reject, and tunes its own auto-send confidence toward your standards — and you can see exactly how it reasoned on every message.
We'd be glad to set a 3pm checkout for you. On the late-night refund, let me confirm the details and come straight back to you.
Faster replies. Lower labour cost. Better reviews.
What your property gains from day one.
Built for boutique hotels and villa collections.
Not a generic chatbot — every feature earns its place for properties such as yours.
Happy to help with both. Let me confirm an early villa readiness with housekeeping and arrange your transfer with our driver, then come straight back to you.
We'd rather be right than be everything.
We're not the most features on the page — we're the most trustworthy reply on it. Verified against your rules, every time, so you can leave us running with confidence.
| Capability | GuestCycle | Typical AI inbox | PMS built-in bot | Generic chatbot |
|---|---|---|---|---|
| Replies in seconds, 24/7, in the guest's own language | ||||
| Trained on your handbook and house rules | ||||
| Pre-arrival, mid-stay and post-stay campaigns, with review collection | partial | |||
| A built-in upsell engine for paid extras and room upgrades | partial | |||
| One inbox across Airbnb, Booking.com and email, not just WhatsApp | partial | |||
| Answers from your property's policies, not the closest past message | partial | |||
| Fact-checks every reply against your rules before it sends | ||||
| Escalates to staff when it can't verify — instead of guessing | partial | |||
| Shows your staff exactly how it reached each answer | ||||
| Tunes itself to what your team approves and rejects | partial | |||
| Turns each request into a tracked job, and tells the guest when it's done | partial | partial |
Flat monthly plans. No per-listing surprises.
Pick a plan by how many properties you run. Flat monthly, no hidden fees.
Starter
Small villa operators
- 5 properties
- 5 users
- 400 messages
Founder
Early adopters
- 12 properties
- Unlimited users
- 1,000 messages
- Hands-on onboarding
Growth
Scaling operators
- 15 properties
- 20 users
- 2,000 messages
Professional
Hotel chains
- 40 properties
- Unlimited users
- 5,000 messages
Enterprise
Large PMCs
- 150 properties
- Unlimited users
- 12,000 messages
- Priority onboarding
The questions operators actually ask.
Ten founding operators. One round of spots.
$89/month · 12 properties · hand-picked only.
A 30-day trial in Bali and SEA, set up with you on your real properties and policies — working on your own guests by week one. Keep it or walk away.
Personal onboarding · Cancel anytime · Email hello@guestcycle.com